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Arranging a funeral

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The Royal British Legion

 
Essex Business Awards Finalist 2010

Our Commitment

Research shows that the majority of people use a funeral director because they have used their services before, or because of a recommendation. Chelmsford Star Co-operative Funeral Services is very proud of their reputation and aim to provide a professional, caring and sympathetic service to all our clients’.

We are Proud of the Service we Offer - Our long tradition of caring and concern clearly illustrates our genuine understanding of our clients and their needs. This is why generations of families have put their trust in Chelmsford Star Co-operative Funeral Services.

Peace of Mind - As Members of the National Association of Funeral Directors and the Funeral Arbitration Scheme we agree to comply with the Principles and its Code of Practice. We are committed to upholding the Code of Practice, which sets out in detail the high level of service you can expect.

Professional Staff - Our staff are professionally trained to the highest standards with ongoing training and assessment which is amongst the best in the country.

Caring Attitude - Our guiding principle is caring for others. We take care of the deceased but equally as important, we take care of their family, their relatives and their friends.

Sympathetic Approach - Our staff will ensure that all funeral arrangements are carried out to your exact requirements. We are always there when you need us – day or night. We will explain clearly all that is required in arranging a funeral with the ultimate aim of taking away as much of the burden as we possibly can. We never forget that this is one of the most traumatic times in someone’s life.

Cultural, Religious and Non Religious Needs - Our staff are fully trained on arranging funeral for families from all different cultures and religions and will make sure that all the arrangements for the funeral meets your individual needs.

 

Attention to Detail - We understand the importance for attention to detail and will spend as much time with you as you need whether this be on your first contact with us, during the arrangements, at the service, choosing a memorial or purchasing a Funeral Plan. We will never assume anything and we will never rush you.

Communication - We will keep in regular contact with you and provide you with a written confirmation of arrangements and estimate of the funeral director charges and disbursements fees prior to the funeral. We will explain your liability of Funeral expenses and provide guidance on the financial help provided by the Department of Work and Pensions.

Your Comments - After the funeral we will send you a Client Satisfaction Survey Form so that you may have the opportunity to comment on the service we provided you and your family. Your comments are important if we are to improve our service and products.

Memorials - Throughout history, it has been the custom to honour the memory of those we love by erecting a lasting form of memorial. A memorial is a permanent symbol or remembrance, so it is important that both the design and material are chosen with care. We are able to offer an extensive range of memorials, carry out additional inscription and repair existing memorials. Click here for further information

Funeral Plan - Funerals are very personal and can be a reflection of the individual. Recognising this, our inflation proof Funeral Pre-payment Plan offers four selected cremation options to choose from, plus the newly introduced Cremated Remains Plan.  Alternative, you can tailor-make your pre-arranged funeral plan for either cremation or burial. Click here for further information

Aftercare and Support Service - We offer a free support service which is not just for our clients’ but to ANY bereaved person, irrespective of their age, creed, religion and length of bereavement. Please Call 0800 028 4808 for details or Click here for further information

funerals@chelmsfordstar.coop